| How do I use just-dial Instant?
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| How do I sign up for your services? |
| Why am I unable to dial certain access numbers? |
| Are there any administration, subscription or other fees? |
| How much does a call to COUNTRY X cost? |
| Can I use just-dial from payphones? |
| How are my calls billed? |
| Can I ring from my mobile? |
| Are there peak and off-peak rates? |
| Why did you change the access number for COUNTRY X? |
| Can I use these access numbers outside the UK? |
| I am a NTL or Telewest customer, can I use just-dial? |
| When do call charges take effect? |
| Just-dial has overcharged me! |
| How do I contact customer services? |
| When I ring someone abroad will they be charged for the call as well? |
| I was told by my service provider you charge at premium rate, which is
really expensive? |
| How much can I save by using just-dial instead of BT, NTL or Telewest? |
| I received my telephone bill and I have been charged the full international
rate for my call. Why is this? |
How do I use just-dial Instant?
Simply call the access number corresponding with the destination you
wish to call, followed by the complete international number. That's all.
For queries about the billing procedure please go to the 'How are my calls
billed' frequently asked question.
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How do I sign up for your services?
To use just-dial you do not have to register. You just dial the access
number that allows you to phone the international destination. |
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Why am I unable to dial certain access numbers?
There could be three reasons for getting an unobtainable tone:
Other operators like NTL, Telewest and mobile providers may need to open
up our access numbers. To speed this process up contact your service provider,
tell them the access number you wish to call and ask if you can open up
the telephone number.
You might be barred from calling 09 numbers. Please contact your service
provider to have the bar lifted.
Some Indirect Access providers like Onetel do not allow calls to some
or all of our access numbers. If you normally dial an Indirect Access code
before your calls (for example 1833 for Alpha Telecom or 1877 for Onetel)
you simply omit this code and dial the just-dial access number directly.
Omitting the Indirect Access code means the iust-dial call will be charged
by your line provider (usually BT). If you are using a Onetel PhonePal you
can either unplug the PhonePal or dial 1-2-1 to bypass it. Should you have
chosen the Onetel 'Select' option we would advise to contact Onetel to provide
you with a code to override this feature. |
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Are there any administration, subscription or other fees?
The price stated behind every just-dial access number is all-inclusive.
The advertised price includes VAT and the costs for the international part
of the call. There are no further connection or subscription costs. |
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How much does a call to COUNTRY X cost?
First, choose your country, the price to call that country is then displayed.
This is the price per minute for your call and includes VAT and the costs
for the international part of the call.
Calls are usually billed per second (BT, Telewest and NTL charge per
second, for other service providers please check with your service provider
if they bill per second or per minute), which means a call for 10 minutes
and 30 seconds to a 2p/min access number will be a total cost of 10.5 minutes
x 2p = 21p. |
| Your service provider also usually charges a minimum charge or connection
fee for each call; for example BT applies a 5p minimum charge. NTL charges
a 5p connection fee and Telewest a 6p connection fee for 08 numbers and
10p for 09 numbers. For other networks please contact your service provider. |
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Can I use just-dial from payphones?
Our access numbers are accessible from any UK phone, including payphones.
However, be aware that calls from payphones could be surcharged and may
cost more than the price stated on this website. |
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How are my calls billed?
The charges for calls to our access numbers will simply appear on your
normal phone bill from your telephone provider (usually BT, Telewest or
NTL).
Please note that the onward international calls will not be itemised
on your bill. As your normal telephone provider bills you for the calls,
not just-dial, all you will be able to see is what your telephone supplier
provides you with. We unfortunately cannot supply itemised call lists. |
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Can I ring from my mobile?
Yes, you can. However be aware that you may be surcharged by your mobile
operator. How much you will be charged depends on your mobile operator and
which tariff plan you have. Please note your mobile operator controls this
rate on their billing system. We unfortunately have no influence on what
they may charge, nor do we receive a penny extra of any surcharge. We advise
you to get in touch with your mobile phone provider to double check their
rates to our access numbers. |
| Operator |
Contact number |
Three
|
08707 330 333 |
O2
|
08705 214 000 |
Orange
|
0800 80 10 80 |
T-Mobile
|
08454 121 121 |
Virgin
|
0845 6000 789 |
| Vodafone |
07836 191 191 |
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Are there peak and off-peak rates?
Most of our access numbers have one flat rate, the only exception are
0845 and 0870 numbers, which are charged at the following rates depending
on your service provider.
For specific landline and mobile charges please check with your service
provider. |
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Why did you change the access number for COUNTRY X?
Our access numbers have a fixed rate attached to them. We always try
to offer the best prices possible and if the price changes, the access number
has to change as well. Every time our just-dial buying team are able to
negotiate a better deal with suppliers we pass this discount on to our customers
by lowering certain destinations even further!
Once the negotiated special deal comes to an end we will also have to
change the access number back to its original price. |
| To ensure you are always calling the cheapest access number possible, simply
register your e-mail address and keep up with the latest offers and price
reductions from just-dial, AND have the chance to win £1,000 CASH?
Simply tell us which country you usually call, and register your email address
with us. |
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Can I use these access numbers outside the UK?
Unfortunately our access numbers will only work in the United Kingdom.
So if you live abroad or if you are on holiday outside the UK you will not
be able to use our services. |
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I am a NTL or Telewest customer, can I use just-dial?
Our access numbers can be used from most landlines including NTL or Telewest.
The billing process for our access numbers works exactly the same as with
BT; the charges will simply appear on your NTL or Telewest bill.
NTL and Telewest should charge the same rates as BT for our access numbers.
However, if you would like to check their rates please visit their respective
website. |
| Should you have encountered a problem with your telephone provider's bill
please contact them directly as they control the rates to our access numbers
on their own billing systems. |
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When do call charges take effect?
You will be charged from the moment you are connected to our service,
not the moment the call is answered at the other end. As we want our customers
to benefit from no registration, low prices and access from all networks,
we unfortunately cannot change this. However, should your call not be answered,
you will be informed by our operator and disconnected. Your call should
not take more than two minutes. |
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Just-dial has overcharged me!
Just-dial cannot overcharge you. The rates to our access numbers are
set by Ofcom, the UK telecommunications regulator. It is common practise
for all landline service providers to adhere to the charges set by Ofcom
(please see section 'can I ring from my mobile' for mobile users). However,
the rates you are actually charged on your bill depend on the prices your
service provider has configured on their billing system. We unfortunately
have no influence on their billing system, nor do we receive a penny extra
of any surcharge applied.We advise you to get in touch with your service
provider to protest your bill. Should your service provider not settle the
issue satisfactorily please visit Ofcom's website at www.ofcom.org.uk |
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How do I contact customer services?
In order to keep our prices so low, we have opted not to have an expensive
call centre. Any questions you may have can be emailed to us and we will
get back to you as soon as possible. |
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When I ring someone abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged. However,
if you are abroad with your mobile (i.e. not in the country the mobile number
originates from) your mobile provider will charge you for receiving calls
whilst abroad. This is also known as a roaming charge. For more information
please contact your mobile provider. |
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I was told by my service provider you charge at premium rate, which is
really expensive?
Only 09 numbers are classified as premium rate; however prices for premium
rate numbers vary enormously depending on which number you are ringing.
Premium rate is not necessarily expensive as charges start from as little
as 5p/min. |
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How much can I save by using just-dial instead of BT, NTL or Telewest?
Please visit BT's price lists to see how much you can save compared to
BT tariffs. For NTL's or Telewest's pricelists please visit their respective
websites. |
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I received my telephone bill and I have been charged the full international
rate for my call. Why is this?
If you have been billed at your normal landline provider's rate for the
international destination you called you would have entered the international
destination without entering our access number first. Not using our access
number this means that you are not able to benefit from our low just-dial
rates. If you don't want the hassle of entering prefixes or access numbers
why not sign-up to our just-dial Saver products? These entitle you to free
UK calls and low international rates without having to dial a prefix.When
you call a destination via just-dial from a landline, your landline provider
does not know the international number you are calling via just-dial, your
landline provider can only show you the just-dial access number you have
called. As the international number has appeared on your landline provider's
bill, this suggests that the call was made via your normal landline provider
and not via just-dial. So next time you make an international call, remember
to dial the just-dial access number before you dial the international telephone
number. |
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